Cairns Homelessness Services Hub (The Hub)

The purpose of the Cairns Homelessness Services Hub (the Hub) is to meet the housing and supports needs of homeless people by providing easy access to a wide range of services in Cairns. Clients are assisted through direct service delivery and through referral to other services.

The target group for this service is people experiencing homelessness or people at imminent risk of homelessness in Cairns.

There is a strong focus on supporting people who have traditionally experienced difficulties accessing the homelessness service system, including those who may be sleeping rough and those with complex needs.

Homeless person

The Hub facilitates improved access for homeless people to a wide range of housing and support services in Cairns. As a result, homeless people benefit from coordinated service delivery which provides, access to information, referral and advocacy to meet their needs, referral to housing and accommodation options and assistance to resolve crisis.

The Hub service provides an accessible point of entry to the broader service system for people who are experiencing homelessness or people at imminent risk of homelessness. The Hub achieves this through case management, administering brokerage funds to facilitate the achievement of case plans and by engaging other services working with the same target group. We develop and facilitate collaborative service delivery and partnership arrangements between a range of housing and support providers.

Address: 149 – 153 Bunda Street, Cairns
Phone: 07 4046 8050
Fax: 07 4031 4345

If you require support outside of these office hours please contact the Homeless Hotline 

Freecall: 1800 474 753  


The service operates 24 hours a day, 7 days a week. 


Please provide feedback regarding your involvement with the Homelessness Hub service. Feedback forms are available from the Homelessness Hub team, Anglicare North Queensland Limited (ANQL) offices, or download the ANQL-Online Client Feedback Form.

Please email feedback forms to or post to 179 Lake St Cairns QLD 4870.

Alternatively, complete the form below to submit your feedback online.

Please provide comments about the service that you have received from Anglicare North Queensland Limited (ANQL). Comments can be about improvements, complaints or positive feedback about the service that you have received.

Please note that your privacy and confidentiality will be maintained in line with ANQL procedures. The Privacy and Confidentiality Procedure can be found here.

If you feel you need to contact a member of ANQL’s executive management team, please phone 4041 5454 or email .