Services Offered

Support and Case Management

Our Case Management Services provide coordinated and integrated responses to young people with complex needs, ensuring they receive comprehensive support across multiple service providers.

Key Components of Case Management Support:

• Conducting thorough needs and strengths assessments, including ongoing risk assessments and safety planning.
• Collaborating with young people to create support plans that strengthen their support networks, including family involvement, while enhancing their skills and resilience.
• Offering practical assistance, advocacy, and interpersonal support as needed, including safety planning.
• Facilitating referrals to specialist services, including drug and alcohol support, mental health care, housing assistance, legal services, and domestic violence support, in addition to general health services.
• Collaborating with other service providers to effectively address the needs of young people.
• Partnering with agencies to enhance local service delivery.

Program Outcomes

The Youth Support Model focuses on achieving four key outcomes for young people:

• Fostering positive relationships with family and community
• Engaging in education, training, or employment
• Leading healthy, violence-free lives
• Securing safe and stable living environments

To refer a young person to our program, please download and complete the Referral to YSP along with the Consent to refer form.

Important: We cannot process referrals without a completed and signed Client Consent to Referral section by the client and/or their guardian.

Once completed, please attach both forms to an email addressed to .

If you need assistance with the referral process, please contact us at 1800 787 285 or visit our office during operating hours for support.

212 McLeod Street, Cairns QLD 4870

P: 07 4080 5800
Freecall: 1800 787 285
E:

Our office is open Monday to Friday from 9:00 am to 5:00 pm, and no appointment is necessary.

Feedback

We welcome your feedback regarding your experience with the Youth Support Program (YSP).

Feedback forms are available directly from the service or from Anglicare NQ’s Corporate Office at Level 1, 242 Mulgrave Road in Westcourt. Alternatively, you can provide feedback online by following this link.

In line with Anglicare NQ’s procedures, your privacy and confidentiality will be maintained. Our Privacy Policy can be found here.

Should you wish to contact a member of Anglicare NQ’s executive management team, please call or email:

Phone: 07 4041 5454
Email: .

This service is funded by the Department of Children, Youth Justice and Multicultural Affairs.